Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Here's our return policy:
Domestic Shipping:
• Timeframe: You have 14 days from the date of receiving your order to initiate a return.
• Eligibility: To be eligible for a return, the product must be in its original condition, unused, unworn, and unwashed.
Initiating A Return:
• Please contact our customer service within the 14-day period to initiate the return process.
• Provide your order number and details about the item you wish to return..
Return/Exchange Process:
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
• In the case of an exchange, we will ship the new item to you promptly.
Return Shipping
• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
Exceptions
• Personalized or custom items are non-returnable unless there is a defect or error in the customization.
Contact Us
• If you have any questions regarding our return policy, please contact our customer service team at info@unitedbythreadz.com
Thank you for choosing us! Your satisfaction is our priority.